RSS Feed
Knowledgebase : Ordering
We have two options to reorder the same project: OPTION 1: If you want an exact copy of a project you have already ordered, you can contact us by phone or email and we can duplicate the order for you. We will just need the original order number and yo...
Whilst this is uncommon, sometimes an order will go to error. In the past we have seen this can be caused by many factors in your order and how it was uploaded to us. You may receive an automated email to say there is an issue with your order. Don't pan...
There are a few reasons that extra charges will show on the checkout page: - You may have chosen a different size book which may be more expensive, double check the size photobook/canvas you have created and what size your voucher is valid for. - You ...
If you want to order multiple products at the same time or if you have a voucher for multiple products (e.g. 3 x mugs), you will need to use the desktop software. Currently you can only order one product at a time with our online designer. When you ha...
If you have photos in your project which are over 8mb or 8000x10000 pixels, you may receive the below error message when trying to upload your project. This simply means that the photo/s are too large and need to be resized in order to upload the projec...
To start the ordering process, you can either press the green cart symbol towards the upper right hand corner or got to File> Order in the upper left hand corner. [http://www.photobookshop.com.au/img/blog/Ordering.jpg] Another screen may pop up to sh...
If you cannot login to your account at all try to reset your password by following this link - http://www.photobookshop.com.au/customer/mypassword [http://www.photobookshop.com.au/customer/mypassword] If you're in an infinite loop (this is when you login...
Our production time for all products is between 2-7 business days (Australia & NZ orders only) from the day you upload your order. For international orders the production time is between 4-14 business days. Standard delivery is an additional 2-7 busin...
Yes you can reorder an exact copy of your photobook online. Please note that you cannot reorder your book within 24 hours of initially purchasing it. You will need to contact our Customer Support Team. Visit http://orders.photobookshop.com.au/ [http:/...
If you have completed the order but forgotten to upload your files, you can still go back into the software to send them. Step 1: Open our software Step 2: Click Open an Existing Project Step 3: Click on the project needing to be uploaded (in grey u...
We have three shipping options: Standard delivery can take between 2-7 business days (Australia only) from the time your order is shipped. There is no tracking option available for standard delivery. If you have purchased your voucher from our website t...
You can track your order in Production from the following link - http://www.photobookshop.com.au/customer/track [http://www.photobookshop.com.au/customer/track] You will be required to login if you have not already. Our order statuses are: WAITING F...
If you are having trouble uploading your files via the internet and you do not want to send them on a USB/CD, the other option is to send them through Dropbox so we can upload them straight away. Once you have completed the ordering process, go back to ...
If the status of your order is 'Waiting for Files', your order has been placed, however you still need to complete the process by uploading your files. There are two different options to upload your order. Helpful Hints: 1. If you are using a work co...
Please note that PhotobookShop cannot be held responsible for images that have been taken on a camera that has not been set up by us, and used in conditions we have no control over. When a photobook is produced it is printed with many other books in the...