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Knowledgebase : Ordering
We now have two options to order the same book: OPTION 1: You want a copy of exactly the same book as last time. We will generate an online invoice or you can provide a voucher number and we will duplicate your order on our end saving you having to up...
Whilst this is uncommon, from time to time we get an 'Error in Files', in the past we have seen this can be caused by many factors in your order and how it was uploaded to us. It is best to contact our support staff by emailing smile@photobookshop.com.a...
There are a few things that can cause you to be charged in addition to your voucher: - You may have chosen a different size book which may be more expensive for the same amount of pages as the book you are entitled to. - You may have added additiona...
To start the ordering process, you can either press the green cart symbol towards the upper right hand corner or got to File> Order in the upper left hand corner. For a comphrehensive guide on how to order and upload your book click here [http://www.pho...
If you cannot login to your account at all try to reset your password by clicking here [http://www.photobookshop.com.au/customer/passwordreset]. If you're in an infinite loop (this is when you login, it goes to the next screen and then jumps back to the ...
Our production time for all products is between 4-14 business days from the day you upload your order. Once your book has been produced it generally takes 4-14 business days with standard delivery. We also offer an express delivery service which is us...
In our new V3 Software you are able to reorder your Photobooks online! Visit http://orders.photobookshop.com.au/ [http://orders.photobookshop.com.au/] and logon with your details. NOTE: You cannot reorder your book within 24 hours of initially purchas...
Once you have checked out you will receive two options. The preferred option is to Upload Finished Pages. Selecting this option will put your book right into the production queue ready for printing. If you have a problem connecting to our server then you ...
Upload your project with our software: Step 1: Open our software Step 2: Click open an existing project Step 3: Highlight your project needing to be uploaded (in grey underneath the name it will say waiting for files) Step 4: Click Send Files St...
We have two shipping options: Standard shipping - generally 4-14 business days from dispatch. Express shipping - generally 1-2 business days from dispatch.
You can track your order from the following link: http://www.photobookshop.com.au/order/mycurrent/ [http://www.photobookshop.com.au/order/mycurrent/] You will be required to login if you have not already. If you have selected express shipping upon che...
To update your shipping details login to our website and use the following procedure: 1. Login to the www.photobookshop.com.au [http://www.photobookshop.com.au/] website. [http://www.photobookshop.com.au/img/blog/website_login.jpg] [http://www.pho...
We have a feature that will allow you to upload via our website. Open the PhotoBookShop.com.au software and open up your finished project. Once you have checked out you will receive two options. The preferred option is to Upload Finished Pages, select...
Your order has been placed, however you still need to upload your files. There are two different options to upload your book. Helpful Hints: 1. If you are using a work computer you may be blocked to our server. 2. If you have a firewall or antivirus...
Please note that PhotobookShop cannot be held responsible for images that have been taken on a camera that has not been set up by us, and used in conditions we have no control over. When a photobook is produced it is printed with many other books in the...