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Customer Support Update June 2021
Posted by Sophie G on 01 June 2021 09:12 AM

It’s been another busy month for us in Customer Support with lots of lovely customers to assist.

Last month we launched a brand new subscription program for keeping your ordered files and online projects indefinitely.

We keep ordered files for 12 months and unordered online projects for 3 months after which we need to delete them to make room for more projects and orders.

To keep your files indefinitely, you can sign up to our new program for a low yearly fee of $29. This service not only ensures we keep your files from deletion, we also back up your files to a secure cloud server.

This gives you peace of mind that there is a copy of your special projects saved which you can reorder at any time, even years down the track. You won’t need to worry about your computer crashing or losing your photos, we will have a copy saved!

You can easily sign yourself up by logging into your account, clicking on ‘My Orders’, then clicking ‘Subscribe to keep ordered files’.

We will then send you a reminder before your subscription expires so you can renew it.

We are always looking to improve your experience with us so if there is anything you think we could be doing better, please let us know by emailing .

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